Privacy Policy

Last updated: June 2026

Smarter Energy Solution Co., Ltd.(“Smarter Energy Solution”, “we”, “us”, or “our”) operates this website and is committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand and applicable data protection principles.

1. Information we collect

When you use our contact form, solar calculator, or proposal request form, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Property type and location
• Electricity bill information (if entered in the calculator)
• Any additional information you choose to include in your message

We do not collect sensitive personal data, payment information, or any data beyond what is necessary to respond to your enquiry.

2. How we use your information

We use the information you provide solely for the following purposes:

• Contact back — to respond to your enquiry via phone, email, or LINE as requested.
• Solar consultation — to understand your energy profile and property requirements so we can provide relevant advice.
• Proposal preparation — to prepare a customized solar system design and cost estimate for your specific situation.
• Follow-up — to follow up on submitted requests, share project updates, or provide additional information you have requested.
• Customer service — to support you during and after the installation of your solar system, including maintenance coordination and warranty claims.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We will not use your data for any purpose other than those listed above without your explicit consent.

3. Legal basis for processing

We process your personal data on the following legal bases under the PDPA:

• Consent — you provide consent when you submit a form on our website.
• Contractual necessity — where processing is necessary to fulfill a service you have requested (e.g. preparing a proposal).
• Legitimate interest — to respond to your enquiry and provide customer support.

4. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to 3 years from last contact, after which it is securely deleted or anonymized.

5. Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to authorized personnel only.

6. Your rights under PDPA

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details below.

7. Cookies and analytics

This website may use cookies for basic functionality and anonymous analytics. No personal data is collected via cookies without your consent. You can disable cookies in your browser settings at any time.

8. Third-party services

Our website embeds third-party services including Google Maps and Google Drive for project reference materials. These services operate under their own privacy policies. We recommend reviewing Google's privacy policy for information on how they handle data.

9. Contact & complaints

If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your data, please contact us:

• Company: Smarter Energy Solution Co., Ltd.
• Address: 100/120 Moo 7, Soi Chonlaprathan, Kathu, Phuket, 83120, Thailand
• Email: Sales@smarterenergysolution.com
• Phone: +66 (0) 76 322 095-7

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.